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"Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum." - Warren Bennis, bestselling author of Leaders and On Becoming a Leader
"If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching."- Horst Schulze, Vice President and CEO, The West Paces Hotel Group, LLC Founding and former President &COO, The Ritz-Carlton Hotel Company, LLC
30 Years of Breakthrough Leadership Insights in One Extraordinary Book!
From The One Minute Manager to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven.
Now, in this fully updated edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world class leadership. You’ll discover how to create targets and visions based on the triple bottom line and make sure people know who you are, where you’re going, and the values that will guide your journey.
Leading at a Higher Level presents the definitive discussion about using Situational Leadership II to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal leadership point of view all great leaders possess, and apply it throughout your entire life.
Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager®, coauthored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard’s 17 business bestsellers also include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do.
Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in workplace learning, employee productivity, leadership, and team effectiveness.
This book contains indispensable contributions from The Ken Blanchard Companies’ founding associates and current consulting partners, including Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurie Hawkins, Drea Zigarmi, Pat Zigarmi, Alan Randolph, Jesse Stoner, Fay Kandarian, Susan Fowler, Lael Good, Judd Hoekstra, Chris Edmonds, Bob Glaser, Garry Demarest, Vicki Halsey, Kathy Cuff, Linda Miller, Scott Blanchard, and Madeleine Homan Blanchard.
Introduction: Leading at a Higher Level | p. xv |
Set Your Sights on the Right Target and Vision | p. 1 |
Is Your Organization High Performing? | p. 3 |
The Right Target: The Triple Bottom Line | |
A High Performing Organization SCORES Every Time | |
The HPO SCORES Model | |
The HPO SCORES Quiz | |
The Power of Vision | p. 17 |
The Importance of Vision | |
Effective Versus Ineffective Vision Statements | |
Creating a Vision That Really Works | |
A Compelling Vision Creates a Culture of Greatness | |
Vision Is the Place to Start | |
Make Your Vision a Reality | |
Vision and Leadership | |
Treat Your Customers Right | p. 31 |
Serving Customers at a Higher Level | p. 33 |
Getting Legendary SCORES from Your Customers | |
Creating Legendary Service | |
Serving Customers at a Higher Level | |
Deliver Your Ideal Customer Service Experience | |
Permitting People to Soar | |
Wallowing in a Duck Pond | |
Give Your People Wings | |
Creating Legendary Service Requires Gung Ho People | |
Treat Your People Right | p. 55 |
Empowerment Is the Key | p. 57 |
What Is Empowerment? The Power of Empowerment | |
How Past History Blocks Change to Empowerment | |
Tapping People's Potential: A Real-World Example | |
Learning the Language of Empowerment | |
The Three Keys to Empowerment | |
Situational Leadershipr II: The Integrating Concept | p. 75 |
Matching Leadership Style to Development Level | |
Development Level Varies from Goal to Goal and Task to Task - The Importance of Meeting People Where They Are | |
The Three Skills of a Situational Leader | |
Effective Leadership Is a Transformational Journey | |
Self Leadership: The Power Behind Empowerment | p. 91 |
Creating an Empowered Workforce | |
Creating Self Leaders Through Individual Learning | |
The Three Skills of a Self Leader | |
Partnering for Performance | p. 105 |
Establishing an Effective Performance Management System | |
Partnering and the Performance Management System | |
Partnering as an Informal Performance Management System | |
Essential Skills for Partnering for Performance: The One Minute Managerr | p. 129 |
One Minute Goal Setting | |
One Minute Praisings | |
Reprimanding Versus Redirection | |
The Fourth Secret of the One Minute Manager | |
Coaching: A Key Competency for Leadership Development | p. 149 |
Definition of Coaching | |
Five Applications of Coaching | |
Situational Team Leadership | p. 165 |
Why Teams? | |
Why Teams Fail | |
Five Steps to High Performing Teams | |
The Miracle of Teamwork | |
Organizational Leadership | p. 191 |
The Importance of Managing Change | |
Why Is Organizational Change So Complicated? | |
When Is Change Necessary? | |
Change Gets Derailed or Fails for Predictable Reasons | |
Focus on Managing the Journey | |
Surfacing and Addressing People's Concerns | |
Organizational Leadership Behaviors | |
Involvement and Influence in Planning the Change | |
Strategies for Leading a Change | p. 215 |
Nine Change Leadership Strategies | |
Managing a Successful Culture Transformation | p. 241 |
Gung Ho!: A Starting Point | |
Culture by Default, Not by Design | |
Senior Leaders Are Skeptical about Culture | |
The Importance of a Compelling Vision | |
From Gung Ho! to a Proven Cultural Transformation | |
Managing a Successful Cultural Transformation | |
Critical Success Factors for Cultural Transformation | |
Have the Right Kind of Leadership | p. 259 |
Servant Leadership | p. 261 |
What Is Servant Leadership? | |
Applying Servant Leadership | |
Great Leaders Encourage Their People to Bring Their Brains to Work | |
What Impacts Performance the Most? | |
Being a Servant Leader Is a Question of the Heart | |
Driven Versus Called Leaders | |
The Plight of the Ego | |
What Servant Leaders Do | |
Servant Leadership: A Mandate or a Choice | |
Determining Your Leadership Point of View | p. 289 |
Elements of a Leadership Point of View | |
Developing Your Own Leadership Point of View | |
Endnotes | p. 309 |
Acknowledgments | p. 323 |
About the Authors | p. 327 |
Services Available | p. 347 |
Index | p. 351 |
Table of Contents provided by Ingram. All Rights Reserved. |
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